Our customer service receives many questions about our safety measures during the corona lockdown announced in the Netherlands as of December 15. What about our smartshops and webshop? To answer this question: We will continue!
In our physical Sirius Smartshops we keep providing the best possible service, also during the corona lockdown. Would you like to order online and collect your products at one of our physical stores? Then go for the option Click & Collect. Order the products that are available in our webshop, and collect them quickly and easily from our physical Sirius Smartshop in Roermond or Maastricht.
And we have good news: Starting Wednesday March 3 2021, we also offer Shopping By Appointment! Ideal if you're not into digital shopping.
All our products can also be picked up in our physical Sirius Smartshops.
We do our best to keep our store adequately stocked, but due to the busy times it can happen that products are sold out. Please call the store to check if all the products you have ordered are in stock. If one or more products are out of stock, we can adjust the order over the phone or arrange another pick-up time.
Please do this before you come to us, to avoid disappointment.
We also ask you to take the following into account:
If you don't like digital shopping and prefer to come to our physical Sirius Smartshop to choose and pay for your favourite products on the spot, you can do that again from Wednesday 3 March!
But: due to the Dutch corona measures, this is only possible by appointment.
Our colleagues will keep preparing webshop shipping orders on the day of payment and hand them over to the delivery service during this period. You will receive all items discreetly and securely at your chosen address, this will not change during this period. However, due to peak times at the delivery services, the delivery of your order may take longer than usual. Keep an eye on the track&trace of the delivery service for the expected delivery time.
Look at the track & trace information before you call our customer service, if your parcel has not yet been delivered at the promised time. Unfortunately, any delays in delivery have everything to do with this hectic and bizarre period in which we all live. We hope for your understanding for this.
Please take into account the legislation of the country to which you want your orders to be sent. Our webshop is subject to Dutch law.
By clicking Continue, you confirm that you are 18 years of age or older and that you have taken note of and agree to our warning regarding applicable legislation.