We are open!
We have good news: Starting Wednesday, April 28 2021, you can come and visit our physical Sirius Smartshops again (without an appointment)! Ideal if you're not into digital shopping. And starting on Saturday, June 5, 2021, we will expand our opening hours and increase the maximum number of customers in our Smartshops.
We ask you to follow these safety rules:
- Always wear a mouth mask
- Disinfect your hands immediately upon entering
- Keep 1,5 meter distance from other customers and our employees (inside our Smartshop and also outside while waiting)
- Follow the route that we have mapped out for you on the floor
- Follow the instructions of our employees
- Stay at home if you have health problems
It remains possible to order your products in advance and collect them via Click & Collect.
How Click & Collect works
If you would like to use Click & Collect, you can order the products that are available in our webshop online, and then pick them up quickly and easily (without an appointment) at our physical Sirius Smartshop in Roermond or Maastricht.
- Place your order online in our webshop.
- In the shopping cart, select the option: 'Pick up at store' and choose Sirius Smartshop Roermond or Sirius Smartshop Maastricht as pickup location.
- Pay your Click and Collect order in advance online or choose to pay in the store.
- You will receive an order confirmation.
- If your product is in stock at the shop you can pick it up immediately.
We do our best to keep our store adequately stocked, but due to the busy times it can happen that products are sold out. Please call the store to check if all the products you have ordered are in stock. If one or more products are out of stock, we can adjust the order over the phone or arrange another pick-up time.
Please do this before you come to us, to avoid disappointment.
Contact our physical Sirius Smartshops
We hope to see you soon in our physical Sirius Smartshops!
Possible delays in delivery services webshop
Our colleagues will keep preparing webshop shipping orders on the day of payment and hand them over to the delivery service during this period. You will receive all items discreetly and securely at your chosen address, this will not change during this period. However, due to peak times at the delivery services, the delivery of your order may take longer than usual. Keep an eye on the track&trace of the delivery service for the expected delivery time.
Look at the track & trace information before you call our customer service, if your parcel has not yet been delivered at the promised time. Unfortunately, any delays in delivery have everything to do with this hectic and bizarre period in which we all live. We hope for your understanding for this.
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